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Kim Krause, a dispatcher with the Shawano County Sheriff’s Office, never knows what kind of emergency is going to be on the other end of line when she answers a 911 call, but some emergencies are too much for even her.

Consider the following problem called in by a 10-year old.

Hey, it’s not really an emergency. I just need help on one math problem with my homework. It’s like eight-grade level. I’m sorry to waste your time.

Dividing a number by 10 is the same as finding one-tenth of the number. Use the phrase “one-tenth of” or the phrase “ten times” to complete each statement about 1,000.

I mean, you never want to get a 911 call from a kid in trouble, those stories can be heart-wrenching, but a call from a kid having math trouble?

Krause told the child that sounded intense, and there was no way she could help him.

Then she asked the sheriffs department if anyone could go help the kid with some homework, and Deputy Sheriff Chase Mason, who has a stepson in the same grade, stepped up.

‘[This] isn’t something we really normally do, but he wasn’t busy at the time, and he was in the area, so he stopped by,’ Sheriff George Lenzner explained. ‘[Mason] has a stepson that’s about the same age … and so he sat down and helped [the child] with [their] math.’

‘It just worked out good that day,’ he added.


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